Telenet Marketing Call Centar

Telenet Marketing Centar direktno je povezan sa aktivnostima Call Centar. Ukoliko bi ste naručili neko istraživanje, radili bi ste sa Konsultantom za istraživanje tržišta. Ukoliko radite na nekom projektu i potrebni su vam precizni rezultati, Marketing Centar za te potrebe uradiće preciznu anketu, prikupiti podatke i uzorke, i statistički ih predstaviti. Ukoliko je potrebno Marketing Centar može aktivirati uslugu Telemarketing Call Centra. 

Višegodišnje iskustvo Telenet Marketing centra u kreiranju, rotiranju pitanja i odgovora, bez sugestivnih konotacija, imalo je za posledicu upravljanje nad nekoliko kompleksnih istraživanja. Za veoma kratko vreme, po striktno definisanim pravilima, vaše istraživanje biće uradjeno krajnje profesionalno i tačno. 

Prednosti istraživanja tržišta u odnosu na telemarketing istraživanja su pre svega u ceni. Marketing Centar svoje usluge istraživanja tržišta naplaćuje po intervjuu, dok usluge Telemarketinga Call centra se naplaćuju po satu. 

Predstavljamo Vam nekoliko servisa Telemarketinga:

Inbound Telemarketing

Bez obzira da li jer reč o prodaji kataloga, usluzi direktne pošte, DRTV, email kampanji, faks uslugama, štampi, radiju, tekst porukama, voicemail-u ili web sajtu, postignite bolje rezultate za svaki dolazni poziv korišćenjem cross-selling i upselling telemarketinga.


Outbound Telemarketing

Predstavite vaše mogućnosti kupcima i budite vodeći u prodaji korišćenjem AnswerNet sistema kojim možete upravljati B2C i B2B aplikacijama outbound telemarketinga.


Business to Business Telemarketing

Dozvolite vašem biznisu da mu se dogodi B2B. Računajte na nas i vaša inbound telemarketing i outbound telemarketing prodaja i sistem narudžbi pomoćiće vam u boljem i uspešnijem poslovanju. 


Business to Consumer Telemarketing

Mnogi korisnici vole da kupuju putem inbound i outbound telemarketinga. Telenet Call centar agenti dobro su obučeni i dobro znaju da identifikuju korisnika kada je spreman da poruči neki od proizvoda. Oni znaju kako da odgovore na primedbe i negodovanja korisnika stvarajući mogućnosti kombinacijom unakrsne prodaje i tehnike uvećane prodaje (cross-selling, upselling telemarketing).


Automatski Inbound/Outbound IVR Telemarketing

Treba da pošaljete ili primite veliki broj telemarketing poziva ili poruka? Potrebno vam je da se brzo i efikasno identifikuju korisnici, kojima će se dopasti vaš ovi proizvod? Želite da pitate u vezi inbound telemarketinga i outbound IVR telemarketing servisa. 

Telemarketing poboljšani Servis

Ukoliko želite da pružite svojim korisnicima poboljšani servis inbound i outbound tele-marketinga, korišćenjem ostalih AnswerNet telemarketing servisa, preporučujemo vam:
- Online zakazivanje sastanaka
- Narudžbenice i procesuiranje kreditnih kartica
- Isporuke, skladištenje i logistička podrška
- Help desk

KONTAKT

Marketing Centar - Istraživanje tržišta, Vođenje marketing kampanji, Graficki Dizajn, Web Dizajn, Multimedialni Dizajn, Media buying, Video produkcija, Foto produkcija, Projektovanje i vodjenje kampanja.

Kontakt Centar - Front office, Back office, telemarketinga, upravljanje dolaznim i odlaznim pozivima, VoIP servis, Debt colection servis, Vodjenje politickih kampanja.

Darko Milošević
darkomi.de@gmail.com
Tel: + 381 64 555 8581

Sektor za IT – ponuda internet servisa, web programiranje, re-inženjering poslovnog procesa, razvoj softvera, tehnicka podrška i servis.

Sektor za mreže - Projektovanje i izgradnja telefonskih mreža i komunikacionih veza, telekomunikacionih prenosnih sistema, bežičnih komunikacija, računarskih mreža, konsalting i razvoj sofisticirane telekomunikacione opreme. Projektovanje elektricne, gromobranske i protiv požarne instalacije, merenje, kontrola i izvodjenje radova. Projektovanje i instalacija video nadzora.

Srećko Milošević
office@booking-hotels.biz
Tel: +381 61 615 47 68

Proizvodnja, promocija i prodaja ETNO SUVENIRA – proizvoda od gline, keramike, porculana, drveta i tekstila. Prodajna mreža hotela Srbije, turističkih organizacija gradova, turističkih agencija, galerija i antikvarnica.

Jasmina Milošević
http://www.suveniri-ponuda.blogspot.com
http://www.jasmina-paintings.blogspot.rs
http://www.magneti-srbije.blogspot.rs
http://www.rustic-pottery.blogspot.rs
suveniri@booking-hotels.biz

Tel: + 381 63 722 6026

Headsets in the Call Center

By Stefania Viscusi, TMCnet Assistant Editor
Before the headset, call center agents were left mostly with stiff necks, putting their hearing at risk, and stuck at their workstations. As contact centers improved and technological advancements like the computer and software for better managing customer contact made the job easier, headsets were introduced to provide agents with a way to safely, comfortably, and more efficiently do their job.
 
To understand the basics of a headset, its anatomy, and reasons for use, TMCnet spoke with Sennheiser Communications Associate Product Manager, Eric Palonen.
 
What is a Headset?
 
As Palonen explained, "A headset is a hands-free, head-worn device that utilizes a speaker and microphone to reproduce audio to and from one or more communicating parties."
 
Inarguably, one of the most important revolutions in call center efficiency has been the headset. Using the headset, call centers and offices both large and small are able to instantly recognize a rise in productivity levels, higher quality communications and a decrease in the ergonomic health risks of their work environment.

Key Components of a Headset
 
In order to provide these benefits to the user, the headset must contain certain key components. Here is a breakdown of those components according to Palonen:
 
Microphone - The microphone, for obvious reasons, is a necessary component to voice communications. Accurate microphones slash seconds off call times by transmitting the human voice with precision and efficiency. Further, the microphone boom represents equal importance to the microphone itself--one that will flex and resist breakage from constant adjustments, will withstand call center use and abuse and further the effectiveness of the agent as well as maximize the budget allotted for headset expenditures.
 
Speaker – A headsets’ speakers represent the other half of critical audio transmission--voice quality. Headset speakers, like their microphone counterparts, are tailored to the specific frequency range of speech. This ensures that only the most important audio (the human voice) is given priority in the frequency spectrum. Poorly designed speakers suffer breakage and sloppy audio that translates into repetition and lost time, whereas high quality speakers deliver results and reliable communication with every call. The speakers should also offer some sort of protection for the users hearing. The Sennheiser ActiveGard system protects the listener from loud acoustic spikes that would irreversibly damage the hearing of the headset user on other outdated “traditional” systems.
  
Quick Disconnect – Being able to adapt to the rapidly changing landscape of a call center requires a system that allows for modular connectivity within the employees and their hardware. A quick or “easy” disconnect streamlines the workflow of setup, integration and distribution of headsets across the broad (and sometimes varying) hardware structure of a call center. A quick disconnect should be both durable and have a mechanism for locking the headset to its anchoring cable to eliminate the possibility of losing a call due to a faulty ejection.
 
Cable – Call centers are tough environments. A tough cable will withstand abuse from the agent and help them work to their maximum efficiency by providing adequate cordage in their working environment. The junction of the headset and its cable should be reinforced and placed at a key point to resist potential off-balance load. Cables with a minimum amount of plasticizer should be utilized to encourage durability and stave off cable shortages occurring from cable wear. The cable clip (generally supplied) provides a crucial anchor point for minimum obtrusion from the cable. This also reduces the weight of the cable on the ear capsule and boosts efficiency by un-cluttering the work area.
  
Headband – Retaining the ergonomics of a headset via its headband is much more complicated than it would seem. The headband must be constructed with regard to balance, head shape and the optimum positions for talking and listening. The headband must also include a comfortable side support and the ability to adjust to a variety of sizes. Padding, though not necessary, can be included for additional support and comfort. Many headbands include options for converting the headset’s speaker and microphone combination into a behind-the-neck model or on-the-ear style.
The CC510
 
 
Why use a Headset?
 
Utilizing a well designed headset in the call center-- a location where communications are constant and continuous, is important for any operations that wish to boost effectiveness and maintain ergonomic integrity. An intelligent, comfortable headset design incorporates all the above elements to provide safety, increased call quality, and a boost in overall efficiency for a call center's operations.
 
Sennheiser Communications offers an array of headsets designed for use in the call center environment. For more information, please visit: www.sennheisercommunications.com
 
 
*ActiveGard is a registered trademark of Sennheiser Communications
 
*Kevlar is a registered trademark of E.I. du Pont de Nemours and Company
 
*Teflon is a registered trademark of E.I. du Pont de Nemours and Company

Data Entry Services

Call Centers specializes in Call Center, Sales Lead Generation, B2B Lead Generation, Lead Qualification, Mortgage Leads , Financial Investment (Investor Leads) Lead Generation, Help Desk Services, Customer Satisfaction Surveys, Outsourced Sales Lead Generation for Appointment Setting, Market Research, Database Management and Marketing follow up calls.

Our focus has been to continually find new and better ways to help our clients "make profitable connections with their customers".

Allow us, at Call Centers, to cater to your call center requirements - Our facilities are equipped with latest call center technologies like CTI, Soft Phone, Predictive dialer software, ACD, IVR and Fax on Demand, Voice logging and Call Blending. It is now your one stop call center for your Inbound and Outbound Telemarketing, Customer support, Help Desk, Lead generation, Technical support. However simple or complex we have a wealth of experience in this area and can help your business gain that competitive edge.

Whether you need messaging or answering service, inbound call center services, outbound call center services, Telemarketing Mortgage Leads, Email support and online chat, we can help you make the most of every contact.
Testimonials

"The factors that matter most to our company are the accuracy of the information gathered and the strong intent of the client to pursue financing. Callcenterz.com leads have exceeded our expectations on both accounts. We are happy to be referenced. "
Jason Weiner
ClearView Mortgage, Inc.

"Contact Ratio, Apps and Closing% are all very satisfactory. Overall a very good ROI"
Michael Ferree
Lead Analytic Manager
LEI Financial
We have a very focused List of Service offerings primarily Specializing in Outbound and Inbound Telemarketing Solutions, including:

  * Mortgage Lead Generation
  * Lead Generation
  * Appointment Setting
  * Hot Transfers
  * Financial Leads
  * Investment Leads
  * Payment Collection
  * Back Office Operations
  * Customer Care
  * Secured Loan Leads

 

  * Data / List Cleaning
  * Technical Support
  * Web Enabled Services
  * Virtual Assistant
  * Data Processing
  * Market Surveys
  * Directory Assistance
  * Animation Services
  * Product Inquires
  * Order Taking

We also offer Telemarketing Lists specifically targeted to produce Qualified Mortgage Leads, Sales Leads, Debt Leads, Financial Leads, Business Leads, Consumer Leads, Investment Leads, Insurance Leads, Real Estate Leads and many other types of industry specific Sales Leads.

Asterisk® IP Platforms

Centriphone Millennium ® IP contact Center integrates multimedia message management: web call back, chat, voice, video, e-service and web collaboration in order to offer superior online customer service, gain customer satisfaction, increase revenues and the overall contact centers productivity.

Centriphone Millennium ® IP Contact Center unifies all communication channels under one unique platform:
. Inbound calls with interactive voice response
. Outbound calls (Preview and Predictive)
. Web media: Chat, VoIP, Video IP, and Co-browsing
. E-Mail
. SMS, ...

With Centriphone Millennium client can communicate with your company using multiple communication channels and the agents can manage all the interactions under one simple to use application and one unique queue.

CCentriphone Millennium is integrated with the open source Asterisk application. It uses SIP VoIP protocol offering a feature rich and complete solution to satisfy complex contact center requirements at a very competitive cost.

Asterisk® offers standard and advanced PBX functionalities. Asterisk platform operates on standard telecom networks or on VoIP systems. The Centriphone Millennium and Asterisk® solution allows you to successfully integrate your equipments with an IP telephony environment. These technologies include; chat, conference, email, videoconferencing, 3G…
The main advantages are that all the medias are managed by a unique queue, the full featured IVR functions and the predictive dialing engine.
IP technology Asterisk

VoIP (Voice over internet protocol) and Centriphone Millennium® IP Contact Center suite is a flexible, stable and reliable solution capable of managing high volumes of calls. Furthermore this technical evolution allows the ability to deploy virtual contact center that can be administered from a centralized location.

This architecture reduces operational expenses and facilitates the deployment of new centers without complex integration and installation processes. Centriphone Millennium® IP Contact Center suite with Asterisk allows the agents to connect from remote locations giving you the flexibility to treat your client 24/7. The agents, supervisors and administrators can access the interface directly from an IP network as they benefit from all the latest generation of contact center solutions. Based on defined priorities and skill sets, the calls will be distributed to the agents regardless of their location.
Online Services

Centriphone Millennium® IP Contact Center suite on Asterisk gives you the ability to interact with your clients directly on your website, establishing real time communication with your agents or by a self service application.

The web collaboration service provides real time assistance to the web surfers on your website in order to optimize their navigation and provide proper information at the right moment. Your agents will have the ability to view client information gathered form your website. This application can be used in a support/helpdesk environment, etc…
All the functions have been developed to provide superior results. 

Market Research

The Call Centerz Consultancy specializes in Market Research Surveying. It has extensive experience of implementing and managing quantitative and qualitative market research projects within various Industry and International sectors.

Call Centerz Market Research program provides a unique insight into attitudes, perceptions and experiences that influence people's beliefs and spending habits.Turn an ordinary Telemarketing project into stronger B2B sales and bigger profits with our market research services.

Call Centerz provides a cost-effective way for organisations to conduct quantitative research. Our many years experience of Telephone Contact experience provides our clients with prompt, accurate responses.

As Market Research Data Acquisition is just one of the many aspects of Call Centerz's Outbound Call Center Service, we ensure that all of our Market Research projects receive the close personal attention of a Senior Market Research Executive.

Our service is ideal for Financial Sectors like Stock Marrket, Real Estate etc, and other organisations that have the ability to develop questionnaires and analyse information and simply require the raw data.

At Call Centerz we combine Lead Generation and Telemarketing that guarantees your continued success. Use Outbound Telemarketing to test and refine your B2B sales promotions and get quick feedback on the effectiveness of your special offers, sales message and find out who’s interested.

Use Call Centerz's Business Market Research Services to Identify & Target new markets. Then employ a strategic Outbound Telemarketing Program to judge these prospect's interest in your company and its products.

Use our Business Market Research Services to:
Testimonials

"The factors that matter most to our company are the accuracy of the information gathered and the strong intent of the client to pursue financing. Callcenterz.com leads have exceeded our expectations on both accounts. We are happy to be referenced. "
Jason Weiner
ClearView Mortgage, Inc.

"Contact Ratio, Apps and Closing% are all very satisfactory. Overall a very good ROI"
Michael Ferree
Lead Analytic Manager
LEI Financial

  * Interview customers and prospects to research attitudes and obtain market feedback.
  * Verify concentration and industry profile.
  * Determine buying plans, patterns and timing.
  * Profile decision makers and influences.
  * Clean list to remove inactive or unresponsive names

We are flexible in the way that we work, for your Market Research, you might require a full service approach or you may require a resource for a particular aspect of your Market Research project - whichever we will be happy to tailor our service accordingly.

Send us your Market Research requirements/questions through our online Contact Form – Click here. We look forward to hearing about your market research survey project.

To find out more about what Call Centers can do for your business, contact us and we'll work out the details!

E-Mail Marketing

eMail Marketing is an excellent and cost effective marketing channel. eMail Marketing is ideal if you wish to achieve any of the following:

Increase site visitors Inform existing clients Build customer loyalty Communicate special offers quickly Measure the effectiveness of your marketing effort Our eMail Marketing service will create, set-up, execute and report back on the success of your direct marketing campaigns:
Testimonials

"The factors that matter most to our company are the accuracy of the information gathered and the strong intent of the client to pursue financing. Callcenterz.com leads have exceeded our expectations on both accounts. We are happy to be referenced. "
Jason Weiner
ClearView Mortgage, Inc.

"Contact Ratio, Apps and Closing% are all very satisfactory. Overall a very good ROI"
Michael Ferree
Lead Analytic Manager
LEI Financial

Creation of HTML content for the campaign Manage the broadcast of the mail out. Handle hard and soft bounce backs. Update database accordingly. Track and record click through responses to the campaign. Issue a full campaign report with recommendations.

We also offer Telemarketing Lists specifically targeted to produce Qualified Mortgage Leads, Sales Leads, Debt Leads, Financial Leads, Business Leads, Consumer Leads, Investment Leads, Insurance Leads, Real Estate Leads and many other types of industry specific Sales Leads.

To find out more about what Call Centers can do for your business, contact us and we'll work out the details!

Back Office Services

Call Centers can be considered as an extension of your Offshore Back Office for carrying out various kind of IT related activities any where in the world. Our trained Customer Care Representatives are capable of handling your back-end processing needs efficiently.

To find out more about what Call Centers can do for your Back Office, contact us and we'll work out the details!

Testimonials

"The factors that matter most to our company are the accuracy of the information gathered and the strong intent of the client to pursue financing. Callcenterz.com leads have exceeded our expectations on both accounts. We are happy to be referenced. "
Jason Weiner
ClearView Mortgage, Inc.

"Contact Ratio, Apps and Closing% are all very satisfactory. Overall a very good ROI"
Michael Ferree
Lead Analytic Manager
LEI Financial
Our Back Office Services include :

  * Data Processing and Digitization: Converting text & images to electronic form, creating text from other forms.

  * Finance and Accounting: Book-keeping, Billng & Receivables, Payables, Claims Processing.

  * Healthcare: Transcription, Claims & Collections, Verification, Scheduling

  * Insurance: Applications Processing, Verification, Claims Processing

  * Legal: Transcription, Deposition Typing, Data Processing, Research, Collections

  * Pre-publishing: Layout, Typing, Proofing, Printer-ready copies.

  * Credit Card Processing

  * Internet surfing and searching

Advertising Campagins

An advertising strategy is a blueprint for the actual advertising campaign, which delivers the message consistently yet uses different media effectively - print (newspapers, magazines, brochures) television, radio, outdoor, point-of-purchase, digital and online media.

Advertising that works wonders!
If you are looking for the best creatives that advertise your product and communicate the message to the right people at the right time and the right place, Call Centerz is your best choice.

Be it a teaser campaign, a bleed, a full-page or a simple single-line classified advertisement, Call Centerz offers you great ideas that works for you and also gives you a good run for your money.

Call Centerz services in Advertising Designs include:-

  * Print Ads (Newspaper, Magazines or Journals)
  * Posters
  * Television Commercials
  * Hoardings and Billboards
  * Alternative advertising ideas 

Reasons to outsource telemarketing

The main reason companies outsource telemarketing operations is that setting up a large-scale outbound call center is expensive and complicated. First you need to make a large capital investment in phone lines, furniture, floor space, computers, and software. In addition, you will need to hire and train TSRs and management staff.
Table of Contents

  * Telemarketing introduction
  * Reasons to outsource telemarketing
  * Preparing your telemarketing search
  * The offshore telemarketing debate
  * Evaluating telemarketing firms
  * Comparing telemarketing call centers
  * Telemarketing success
  * Telemarketing services pricing
  * Telemarketing service buying tips
  * Find a dealer

Other factors can contribute to the decision to outsource:

  * Significant growth - Rapid growth can quickly overwhelm in-house telemarketing staff, but providers can quickly add reps if you need to increase volume. Seasonal businesses benefit by adding reps only during busy times of the year.
  * New sales channels - Companies just getting into telemarketing can tap the expertise dedicated outbound call center firms can provide in creating lists, designing scripts, running tests, and managing campaigns.
  * Testing - Today's technology makes it easy to measure the success of new telemarketing programs. When testing new sales programs or products, large companies may find it easier and cheaper to use a call center than to retrain in-house employees. Small companies may also find it easier to do so than to build a call center and hire staff.
  * Specialty services - Companies that do business around the globe may want to switch to a two- or three-shift operation or operate in multiple languages. Using an outbound call center provider can smooth both of those transitions.

In addition, telemarketing service providers can provide cost savings to many companies. They already have the hardware, manpower, and expertise -- as well as the economies of scale-- that allow them to operate at a much lower cost than companies that set up their own in-house operations. 

Telemarketing services pricing

 It is difficult to pinpoint a specific market rate for hiring a telemarketing firm. Costs depend on a myriad of factors, including the type of project, skills and expertise required of TSRs, technologies needed, and even the time and day calls are generated. Using a telemarketing services comparison tool is a good way to get a sense for the different services telemarketing firms offer.

Many large telemarketing firms require a minimum work order. These minimum orders can range from 1,000 to 10,000 person hours per project. Most firms charge an hourly rate and bill by the actual time spent on calls. This rate is more commonly in the range of $25 to $60 per hour, but can be can be as low as $10 per hour for discount-priced offshore companies. As the number of hours increases, the cost per hour drops.
Table of Contents

  * Telemarketing introduction
  * Reasons to outsource telemarketing
  * Preparing your telemarketing search
  * The offshore telemarketing debate
  * Evaluating telemarketing firms
  * Comparing telemarketing call centers
  * Telemarketing success
  * Telemarketing services pricing
  * Telemarketing service buying tips
  * Find a dealer

See what other BuyerZone users have paid for telemarketing services.

The payroll structure of your telemarketer also affects the bill. For companies that do not offer commissions to TSRs, you can expect the base hourly charge to be relatively high. Companies that pay commission charge relatively less per hour. Depending on the cost of your product and the base salary of TSRs working on your project, commission charges may range from as little as 1% to as high as 10% of the revenue generated.

There are many other fees to consider beyond the basic charges. You should expect a setup fee of up to several thousand dollars to launch your campaign, which should cover configuring their software for you, basic script preparation, and initial training. Other costs, such as additional training, programming, and reporting fees, may be covered by your per minute or per hour charges - or may not. Make sure the provider spells out exactly what additional charges you will incur.

Contracts, metrics, and SLAs
A telemarketing contract needs to define more than just the contract term and pricing. It should specify exactly what standards and procedures the call center is expected to follow, how their performance will be measured, and what penalties can be applied if they fall short of the requirements.
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We recommend that you include non-disclosure clauses in your contract. NDAs make sure the provider doesn't take the lessons they learn with your business to one of your competitors. This is especially important if your choose a provider who specializes in your industry.

One typical approach is to define a minimum percentage of successful sales. If you have run similar campaigns in-house, you will have good benchmarks to start from; if not, you may have to work with the vendor to refine the goals after the program is launched.

Other contract options include exclusivity, translation services, secrecy/confidentiality, monitoring rights, and more. When creating contracts of this magnitude, almost anything is negotiable, but remember that you will pay more for special requests. 

Web Services

In today's web based economy, customers want immediate contact and satisfaction. Call Centers centers makes that possible by giving them choices - traditional telephone, web chat, web callback request, immediate email response or Virtual Office Assistant Service.

We at Call Centers provide the customized web enabled / based marketing services. Our customised web based Marketing Services will help you to generate revenue, increase customer satisfaction, and create a closed-loop information system by using our integrated services and technology. Leveraging customer information obtained from our customer care and technical support services enables our clients to offer products and services tailored to each client's unique needs.

Call Centers centers can implement customized web applications for you or tie directly into your existing applications.

Email Marketing is a unique medium that allows our client to engage their customers and prospects with regular communication, that is personalized, relevant and anticipated. Email marketing can help change prospects into long-term, profitable customers.

Web Pop automatically provides Call Centers centers' agents with a pop-up screen of your website, intranet or web script so it's right there whenever a customer calls.

Web Chat assist visitors engage in a live, two-way text chat directly from your site to a trained agent. Web Callback helps your website visitors request a callback from a Call Centers centers' agent by simply clicking and entering their name, telephone information, and best time to call.

Testimonials

"The factors that matter most to our company are the accuracy of the information gathered and the strong intent of the client to pursue financing. Callcenterz.com leads have exceeded our expectations on both accounts. We are happy to be referenced. "
Jason Weiner
ClearView Mortgage, Inc.

"Contact Ratio, Apps and Closing% are all very satisfactory. Overall a very good ROI"
Michael Ferree
Lead Analytic Manager
LEI Financial
Web Push allows our agent assist your web visitor in finding additional information through guided "browsing."

E-mail Response redirects your customers' e-mails to Call Centers centers' agents so we can respond precisely as you have directed, using formatted replies written by you or forwarding to specific persons or departments.

Email Management We provide customize service in Handling of incoming and outgoing email for business or other organizational needs To find out more about what Call Centers can do for your business, Contact Us and we'll work out the details!

To find out more about what Call Centers can do for your business, contact us and we'll work out the details!

Call Center Services

Call Centers specializes in Call Center, Sales Lead Generation, B2B Lead Generation, Lead Qualification, Mortgage Leads , Financial Investment (Investor Leads) Lead Generation, Help Desk Services, Customer Satisfaction Surveys, Outsourced Sales Lead Generation for Appointment Setting, Market Research, Database Management and Marketing follow up calls.

Our focus has been to continually find new and better ways to help our clients "make profitable connections with their customers".

Allow us, at Call Centers, to cater to your call center requirements - Our facilities are equipped with latest call center technologies like CTI, Soft Phone, Predictive dialer software, ACD, IVR and Fax on Demand, Voice logging and Call Blending. It is now your one stop call center for your Inbound and Outbound Telemarketing, Customer support, Help Desk, Lead generation, Technical support. However simple or complex we have a wealth of experience in this area and can help your business gain that competitive edge.


Whether you need messaging or answering service, inbound call center services, outbound call center services, Telemarketing Mortgage Leads, Email support and online chat, we can help you make the most of every contact.

We have a very focused List of Service offerings primarily Specializing in Outbound and Inbound Telemarketing Solutions, including:
Testimonials

"The factors that matter most to our company are the accuracy of the information gathered and the strong intent of the client to pursue financing. Callcenterz.com leads have exceeded our expectations on both accounts. We are happy to be referenced. "
Jason Weiner
ClearView Mortgage, Inc.

"Contact Ratio, Apps and Closing% are all very satisfactory. Overall a very good ROI"
Michael Ferree
Lead Analytic Manager
LEI Financial

  * Mortgage Lead Generation
  * Lead Generation
  * Appointment Setting
  * Hot Transfers
  * Financial Leads
  * Investment Leads
  * Payment Collection
  * Back Office Operations
  * Customer Care
  * Secured Loan Leads

 

  * Data / List Cleaning
  * Technical Support
  * Web Enabled Services
  * Virtual Assistant
  * Data Processing
  * Market Surveys
  * Directory Assistance
  * Animation Services
  * Product Inquires
  * Order Taking


We also offer Telemarketing Lists specifically targeted to produce Qualified Mortgage Leads, Sales Leads, Debt Leads, Financial Leads, Business Leads, Consumer Leads, Investment Leads, Insurance Leads, Real Estate Leads and many other types of industry specific Sales Leads.

To find out more about what Call Centers can do for your business, contact us and we'll work out the details! 

Easy IVR

IVR and Voice Broadcasting
Ivr outsourcing EasyIVR is the voice broadcasting and interactive voice response (IVR) service division of Database Systems Corp. (DSC). Since 1978, DSC has been providing information products and services for the telecommunications industry including call center software and services.

  IVR Hosting Service
  DSC provides complete IVR hosting and IVR outsourcing at our secure data center. Using our award winning IVR software, we can provide your organization with a highly customized and affordable phone service. Because our experienced staff has developed hundreds of unique applications, there is virtually no answering service application that we cannot perform.
  Voice Broadcasting Service
  Voice broadcasting is becoming one of the most efficient and economical means of communications today. Our voice broadcast service calls numbers from a computer managed list and plays a pre-recorded message to the call recipient or answering machine. Our call center can place one call or millions of calls. We offer the most comprehensive and flexible programs in the market today including computer initiated dialing using our XML push technology. Large bulk dialing can be performed using our mass calling service. 

Contact DSC today for a FREE analysis and quote and to learn more about our voice broadcasting and IVR services.
Custom IVR and Voice Broadcasting Systems
ivr system
IVR Systems
Database Systems Corp. provides the PACER digital phone system which includes our award winning IVR software. This system employs industry standard Intel / Dialogic components and can perform simultaneous inbound call answering and outbound voice broadcasting calling campaigns. Starting with a single T1 board, this system starts with 24 lines and can grow to thousands of lines using our networked systems approach.

DSC also provides an economical and expandable analog phone system that can perform both IVR and voice broadcasting. Starting with a minimum of 4 lines, our voice broadcast and IVR system can be totally customized by our professional staff or we can provide you with our comprehensive IVR software development kit. Your interactive voice response applications can be easily ported to our PACER digital phone system when your call volume requires a larger system.

Complete Voice Message Broadcast Features
IVR hosting
IVR Management Reports

  * Broadcast messages to "live" individuals
  * Leave different messages on answering machines
  * Voice broadcast with Do Not Call checks
  * Hearing impaired TDD / TTY phone device support
  * Comprehensive IVR Management Reporting
  * Automated computer generated phone calls
  * Single call broadcast with XML Push
  * Customized touch phone responses
  * ACD systems (auto attendant) features
  * Database access for telephone services
  * Text To speech and data conversion
  * Email notification of call results
  * Remote database access with XML Pull
  * Call transfer to live agents with intelligent call routing
  * Remote call transfer through dial out
  * Multiple IVR hosting centers
  * Timeout features and call control options
  * Touch phone response control for both parties
  * Bulk message blast with low flat rates
  * Complete online reporting and call management
  * Automatic opt out feature through call identification
  * Professional voice over talent for on hold message voice overs

Register Online For Voice Broadcasting Service
voice broadcast registration
Online Registration
DSC now provides an online signup for non-profit and commercial organizations wishing to use our voice broadcasting services. Use this form to obtain a quotation and pricing information about our services with no obligation until you fax or mail your signed agreement.

For non-profit organizations, our setup fees are waived and the basic monthly fees are reduced if you use this convenient method of registration.

To register online, click on the the online registration image or button on the right.

DSC has prepared an online demonstration of our voice broadcasting outsourcing service. To view this demo, please visit our Voice Broadcast demonstration.


Call Reassurance Program (CARE)
call reassuranceOne of the more important applications that we provide is our Call Reassurance (CARE!) program. Our CARE! phone system can automatically call households checking on residents to ensure they are OK. Many communities refer to this service as an RUOK or Telephone Reassurance program. To view a directory of telephone reassurance providers, please visit our Telephone Reassurance web site.

Our telephone reassurance program is intelligent because it can be programmed to call a resident any number of times and any specified time of day. If there is no answer to this call or if the individual does not press the appropriate phone key acknowledging they are OK, our program will automatically call one or more family members or a monitoring center letting them know there is a potential problem.
What We Provide
voice message broadcast system

  * Interactive Voice Response Systems (IVRS)
  * IVR Outsourcing / 800 Toll Free Phone Services
  * Bulk Calling Campaigns for Millions of calls
  * XML Push Technology and Phone Messages
  * Voice Broadcasting Dialing Projects
  * Voice Mail Broadcasting Campaigns
  * Customer Business Phone Service
  * Outbound Telemarketing Services
  * IVR Application Software Toolkit
  * Campaign Development and Design
  * Online Voice Broadcast Administration
  * Toll Free Number Service Implementation
  * Voice Broadcast Hosting Services
  * Custom Voice Mail Broadcasting Reports
  * Call Center Outsourcing / Telephone Services
  * Text To Speech Software Conversion
  * Complete Voice Mail Services
  * "Press Through" Response To Your Agents
  * Message On Hold Messages with Voice Overs
  * . Database Voice Message Software Integration
  * Quality Transcription Services
  * IVR Maintenance Solution
  * Professional Voice Recordings for Phone Services


Call Center Services

  * Bulk voice blast / message blast service
  * Invoice Payment
  * IVR Management Reports
  * Bulk Calls and Lead Generation
  * Customer Satisfaction Surveys
  * Political Advertising
  * Inbound Telemarketing Services
  * Appointment Reminders
  * Voice Message Telephone Services
  * Outbound Call Center Outsourcing
  * Product Ordering and Fulfillment
  * Interactive Voice Response Service
  * Hearing impaired TDD / TTY devices
  * Inventory Services
  * Flexible Voice Mail Service
  * 800 Calling Card Services

 

  * Voice Mail Software
  * Open IVR Solutions
  * Employee Testing/Studies
  * Customer Surveys & Loyalty Programs
  * Telephone Answering Services
  * Account Status Telephone Services
  * Locator Services
  * Shipment Tracking
  * Payroll and Business Phone Service
  * Call Reminders
  * 800 Toll Free Service
  * Outbound Telemarketing Services
  * Claims Reporting by Telephone Service
  * Emergency Notification
  * Business Voice Mail Services
  * Voice Messaging Service

Contact Database Systems Corp. Today
Contact Database today for a FREE analysis and quote and to learn more about our call center services.

EasyIVR is a leading provider of interactive voice response systems (IVRS) plus voice broadcasting services. These toll free business phone services are provided at our multiple call center locations.

To obtain additional information about our call center products and services including our predictive dialer systems, CRM software and computer telephony integration CTI solutions, visit our Call Center Solutions page. 

About QSS

Quality System Solutions was founded in 1991 as an IT services company. In 1996 development was started on TMS for a company who needed software for in-house telemarketing. Since then it has been continuously developed in direct response to customer requests and is now a uniquely focused telemarketing system (as opposed to a general crm system). This is a substantial software system that is very configurable and easy to use.

After we demo TMS the response is always the same "this software does exactly what we need" - that's because it was designed for telemarketing! TMS is well received in all parts of the world so whereever you are just contact us and we can help you achieve your objectives. We offer 2 database systems: the iTMS browser based hosted system and the Windows based TMS. We also offer a hosted telephone system for use with the hosted iTMS. With developers both in the UK and India we are constantly upgrading and improving our systems. You can call us on +44 (0)1249 700230 as a standard geographic number, we do not use any premium rate numbers, including the 0870/0845 codes.

We are also the publishers of RWreports which is a variation of the TMS report writer made for the Goldmine database. More details are at www.RWreports.com

We are located at the prestigious Hartham Park in Corsham, Wiltshire. Hartham Park is within 8 miles of the M4 junction 17 (Chippenham turn-off).

Telemarketing news & updates

Built-in call recording for no extra cost The TMS telemarketing system records only those calls you want recorded and links the recording directly to the database record.
Discover the 10 step process for profitable appointments Click here to download the 10 step process for successful appointments and increasing your sales!
Barclaycard fined £50,000 for dialer Barclaycard has been fined £50,000 for silent calls created by a predictive dialer. To avoid a fine such as this use a progressive dialer such as in the TMS system....
Canada/USA: Contact Center Compliance to launch new Canadian ... - Call Centre Clinic Canada/USA: Contact Center Compliance to launch new Canadian Do Not Call list

Campaign Management and Creative Development

As a leading provider of integrated direct marketing services, Protocol's client relationships are built on a simple principle: continually guide our clients by providing analytical insight, campaign management services, and creative solutions that will help their businesses grow and improve ROI.

From our Integrated Account Services Team, who provide best-in-class direct marketing campaign management, to our Creative Directors, who provide direct mail strategy and direct mail design, to our E-marketing Industry Experts, who provide creative e-marketing solutions, we specialize in the development of integrated programs that work hard and deliver results.

Beyond traditional direct marketing agency services, we leverage our industry-leading resources and expertise to deliver fully realized and tightly orchestrated campaigns that provide a consistent customer experience and brand continuity at every touch point.
Outstanding talent backed by unmatched resources

Our team of proven, professional direct marketing veterans comprises leaders in both strategic and creative campaign development and those who execute our clients' integrated campaigns seamlessly. They know how to listen to your business needs, look at your data, and develop and deliver innovative campaigns that have a direct, positive impact on your bottom line.

Best of all, our depth of service offerings makes campaign management, and results tracking a fully integrated solution for our clients. In addition to strategic development, campaign management, and creative services, Protocol offers data analysis, business-to-business lead generation, fulfillment, inbound and outbound telemarketing, e-marketing, data management, list services, and production capabilities.

Strategic solutions, streamlined campaign management, and increased ROI: that's the difference that truly professional direct marketing services can make for your business.
An integrated source that improves results across the board

Whether you need direct mail designed to pop, direct mail strategy that targets more effectively, or simplified direct marketing campaign management, we provide proven, effective solutions that improve your direct marketing ROI.

To see how we helped iRobot, a leading manufacturer of floor-cleaning robots, create awareness and generate demand for its new swimming pool cleaning robot, click here to view a case study.

Database Marketing, Digital Printing, Fulfillment & Mailing Services

At Protocol, we leverage data as the key driver of all our direct marketing solution offerings. Our unique expertise and capabilities in data analytics and database marketing programs, coupled with our extensive direct mail and e-marketing services provide our clients with integrated direct marketing programs that increase ROI.

Unlike other companies that can only provide limited direct mail services, Protocol offers a complete suite of data and production services, including data analytics, database marketing, data processing, printing, letter shop, and mailing services.

Our integrated client support structure ensures industry-leading service and quality at every step of the process, from the initial consultation to the building of your database to database-driven campaign execution across all channels to the review and implementation of campaign results.
A proven partner with advanced database marketing capabilities

Protocol's PrecisionStudio database solution offering, powered by Alterian, is the platform we use to build comprehensive databases that can serve as the foundation for all your direct marketing and e-marketing campaigns. This platform allows us to draw data from multiple sources to help model ideal prospects to help you target the right customers with the right messages at exactly the right time.

Benefits of the PrecisionStudio database include:

  * Speed and flexibility to develop ad hoc, "train-of-thought" analysis of anything against anything
  * Dramatic reductions in query and analysis times, which greatly increase productivity, lower running costs, and increase staff motivation
  * Low setup cost and risk, due to ease of implementation and integration with existing business processes and systems
  * Easy to adapt, or extend, to match evolving business requirements

PrecisionStudio offers the following capabilities:

  * Data integration technology that can import and export in a variety of formats.
  * Rapid loading of data processes that can be automated and can include data engineering to build derived or recoded data elements
  * Interactive analytical reporting tools that allow you to use the traditional world of "rows and columns" reporting
  * Expandable and customizable reporting that can instantly add new metrics, dimensions, and formats
  * Metadata management layers to allow reports to be easily managed and reused across multiple databases
  * Report workspaces to provide a flexible and secure method of partitioning sets of reports, dimensions, measures, and engine data for specific users, groups, and databases
  * Component-based report development functionality with visual layout capabilities to allow reports to be saved and reused, making it easy to deploy multiple reports with consistent layouts and formats rapidly in a visual development environment
  * Sophisticated charting and graphing to provide a range of options for visualizing data
  * Flexible reporting output options
  * Report security controls to manage the deployment of reports to selected users
  * Business reporting functionality leveraging the software platform from Actuate, a global leader in enterprise reporting applications
  * Increased productivity utilizing list selection and fulfillment, customer segmentation, customer product profiling, profitability analysis, retention analysis, response analysis, fraud analysis, data auditing, data preparation and scoring, management reporting, and exploratory analysis

In addition, because we handle the entire direct mail production process, including data processing, printing, letter shop, and mailing services, we can help you implement a complete, end-to-end database marketing program quickly and seamlessly.

From scrubbing your list to designing and producing printed materials to mailing the packages, our proven data processing capabilities, integrated resources, and strategic approach take the guesswork out of direct marketing.
Outstanding results begin with outstanding expertise

Successful direct marketing campaigns depend not only on targeting the right prospects and presenting them with the right offer to compel them to act, but also on creating a positive impression with high-quality printing, accurate fulfillment, and timely mailing services that reflect well on your business.

At Protocol, we excel at all phases of the direct marketing process, and our results speak for themselves. Dozens of blue-chip clients count on Protocol for effective solutions to their database marketing and direct mail services needs—and you can too.

Data Analytics and Campaign Analysis

When you need to understand your market and target your customers more effectively, there is no substitute for accurate, detailed data about your customers' attributes and behavior — and there's only one way to gather that information: extensive research, data analytics, and campaign analysis.

As a leader in direct marketing research and campaign analysis for more than 30 years, Protocol delivers unparalleled analytics capabilities to clients in every sector of the business spectrum. Our methods produce simple solutions to even the most complex challenges.

Through our extensive experience, we have encountered a wide range of marketing challenges, some of which are listed at the bottom of the page, and we have invariably produced the ideal solution for each scenario. This has endowed Protocol with a deep base of knowledge about research and analytics techniques and applications.
Advanced strategic insights and campaign analysis that put you in touch with your customers.

We know that even with the most sophisticated research tools, data is meaningless unless you first know your customers. So to help our clients better understand the markets they're trying to reach, we combine our experience with precise customer insights and campaign analysis to polish the data we collect into actionable market knowledge and applicable recommendations.

Protocol can help you build an extensive database of customer data and provide you with the analytical insights to maximize your ability to convert that data into smart marketing decisions. Then we perform detailed campaign analysis to help you learn about what works with your target market, so you can refine your efforts and build upon success.

We start our analytical process by first identifying what your specific goals and objectives are. Then we enhance the initial data set by gathering all the client data attributes necessary, applying metadata such as demographics and geographics, and then appending data from sources such as credit bureaus. Once the data is prepared, the analytics process is about providing actionable business insights. We do that by developing and quantifying predictive and regression models, through cluster analysis and more, using tools such as SAS/SPSS, Alterian, Oracle, etc. Based on the results of the applications, metrics are defined to optimize ROI, LTV, and other yield management measurements. Marketing programs can then be developed based on these metrics, which can be self-rejuvenating based on the results of campaigns applied against them.

Our analytics professionals can build you a customer life-cycle road map that guides you to predictable returns on your marketing investment through business insights, predictive modeling, performance measurement, and strategy and risk management. Each brand-specific lifecycle model will identify high-value customers, optimize sequencing for up-sell/cross-sell, and anticipate customer churn.

The deployment of predictive analytics will:

  * Analyze customers and shift resources to the highest lifetime value opportunities
  * Identify key marketing drivers and build test-and-learn methodologies to increase yields
  * Develop and integrate up-sell strategies into customer life-cycle management programs
  * Reduce customer defections by anticipating and eliminating churn drivers
  * Enable timely and effective decision making with dashboard and alert reporting

Protocol offers advanced research and analytics services

We specialize in research solutions to enhance your data analytics and provide insight on psychographics, behavior, perceptions, and trends, including:

  * Customer Satisfaction Surveys
  * Focus Groups
  * Online Research
  * Customized Product/Service Market Research
  * New Product Development Surveys and Analysis

Business-to-Business Marketing Done Right

 In today's bottom-line-driven business-to-business marketing environment, it's imperative that you meet sales requirements and deliver measurable results quickly and cost-effectively. When success is measured in sales totals and net profits, there is no room for inefficiencies.

Protocol has been a leader in business-to-business marketing for more than 15 years. Our proven, exclusive tactics and techniques have helped countless clients generate actionable sales leads that make it simple for salespeople to close more deals that drive increased revenues — and we can help grow your business too.
Cost-effective lead generation for business-to-business marketing

With cost sensitivities on the rise, business-to-business marketers must decide how to invest their marketing dollars to maximize results and drive sales. The challenge is to deliver enough qualified leads to the sales team to reach corporate revenue targets while finding ways to lower the overall cost of sales in order to prove the value of your marketing expenditures.

Protocol's business-to-business marketing solutions include strategically planned and executed marketing programs that deliver qualified leads for your sales team and maximize ROI on your marketing budget.

When you partner with Protocol for business-to-business marketing services, you can expect:

  * Targeted, performance-driven business-to-business direct marketing programs that deliver higher-quality leads to your sales force sooner and at a lower cost per sale
  * Lead cultivation programs that bridge the gap between marketing and sales and provide better one-to-one relationships with your prospects that help turn them into customers — and ensure they remain loyal
  * Intelligence on new trends and opportunities for your products and services
  * Innovative lead qualification scoring methods that increase the conversion of leads to opportunities
  * The development of a proprietary database asset that will deliver sales for years to come

Put our proven business-to-business expertise to work for your company and watch your sales grow

Protocol's business-to-business marketing solutions enable our clients to identify and create demand more efficiently and effectively through database integration and development, B2B lead generation, response management, relationship marketing, and consultative inside sales. We deliver industry-leading results that support all your key sales and marketing goals.

However, we know that ultimately, business-to-business marketing is all about one thing: relationships. And we understand how to help your company build solid sales relationships for the long term. That's the Protocol business-to-business marketing difference.

Contact Center and Telemarketing Services

Also see:

  * Case Study: Retailer Holiday Season Support
  * Energy Services
  * Product Recall

Protocol specializes in contact center services that provide telemarketing and customer care solutions to a myriad of business-to-consumer and business-to-business firms.

Whether you need a salesperson to close deals or specialized technical support services, Protocol's contact center services can help. The performance of our contact center representatives is what sets us apart from the rest. We hire top-notch agents, train them to be experts in your business, and motivate them to succeed. Our stringent hiring practices and extensive training programs ensure the customer care representative speaking for your company is a professional who will facilitate your customers' every step. And, we use dedicated 800 numbers and sophisticated skills-based routing to maximize your results.
Our contact center services

  * Customer care
  * Inbound telemarketing
  * Outbound telemarketing
  * Outbound voice broadcasting
  * Direct response
  * Product recall
  * Collections
  * Lead generation
  * Market research
  * Help desk
  * Technical support
  * Website support
  * E-mail management
  * Click-to-call or chat
  * IVR
  * Virtual agent
  * Emergency and disaster communications support

Contact center resources and capabilities

  * 2,347 web-enabled seats
  * 3,400+ employees
  * 8 locations
  * 60 million inbound calls per year
  * 65 million outbound calls per year
  * More than 22 million inbound e-mails per year

Our process

With one of the longest-tenured call center management teams in the industry, our people understand the critical role contact centers play in our clients' business. They know that their job is to satisfy your customers, so it's essential that they get it right.

Achieving the results you want begins with a genuine understanding of your business objectives. That's where our Client Services Managers excel. From highly customized implementation plans that integrate seamlessly with your business to rigorous quality assurance and ongoing program analysis, your Client Services Managers command the full power of Protocol's experience to orchestrate a fluid and responsive contact center program designed to meet your objectives.
Our technology

Our IT infrastructure employs both centralized and local site platforms for optimum continuity and performance. Our inbound telemarketing, outbound telemarketing, and e-contact platforms are top of the line, and they're both highly scalable and customizable for your business. We use leading CRM and switch technology, which connect to both PSTN access and our own internal private voice network.

We seamlessly and cost-effectively route call traffic to the most appropriate call center and agent for your business. All our workstations are Internet-enabled and capable of VoIP, IVR, and Virtual Agent applications.
Our reliability

All our contact center sites are supported by uninterruptible power source (UPS) generators and linked via VoIP, so if one site goes down, calls are automatically rerouted. We maintain PSTN at all sites and the data center, so calls can be rerouted over IP as well. Key databases are replicated at our data center in Chicago and are always available over a self-healing SONET ring from Qwest. Our backup data center in Sarasota derives its Internet access from a different ISP (Sprint) to provide reliable redundancy.
Our advantage

Contact center services are often the public face of your company when interacting with your customers — so there's no room for mistakes. We've set the bar for performance within the industry. Protocol provides best-in-class contact center, customer care, inbound telemarketing, outbound telemarketing, and voicemail broadcasting solutions that build stronger and more profitable customer relationships for your business.