ePacific Global Contact Center

MISSION
To add value to our clients' business by providing cost-effective, premium quality Customer Management services and be the preferred vendor for off shored, outsourced BPO services.
 
VALUES
• Teamwork
• Flexibility
• Transparency
• Ownership, accountability and result orientation
• Integrity and honesty
• Fostering innovation/change 

Business Inquiries
Email: sales@epacificglobal.com
Outbound Inquiries
Email: outboundsales@epacificglobal.com
Support Service Inquiries  
Email: supports@epacificglobal.com

Milestone

ePacific Global has evolved as one of the leading offshore contact centers in the Philippines providing various inbound and outbound services to its numerous clients in the US, Australia and UK. With a highly skilled and experienced workforce, ePacific Global delivers consistent quality service built on strong client partnership and employee relationships.
 
Since the beginning in 2000, ePacific Global have expanded operations significantly to accommodate various contact center services that are customized to each of our client's requirements that boost in improving sales, collections, and customer retention while reducing the cost of delivery.
 
ePacific Global signs its first major customers in the beginning of 2000 for a phone card company in the US and eventually diversified in 2001 onwards in such industries as timeshare, computer supplies, website development, cellular phone and mortgage financing services in the US and UK market.
 
With a total capacity of 880-seat contact center facilities spread across two buildings and a strong workforce of 1300 employees, ePacific Global is geared to double its client database in 2006. The construction of another 350-seat will commence by 1 st quarter of 2006.
 
With years to come, ePacific Global will be in a continuous phase of growing each day by people and clients as we are all set to take the lead in the growing market globally.

Delivery-based Value Proposition
In this dynamic and high growth off-shore service delivery space of Call Centers and services, where most of the initial process delivery opportunities are moving towards commoditization, ePacific Global have invested significantly in creating a unique solution-based value proposition.
 
This solution-based value offering is applicable to all our service offerings and customers and is further complemented by our global near-Shore /off-shore service delivery capability. This enables our customers to avail of complete portfolio of service delivery options including services that are best delivered by a near-shore location, multilingual as well as Business Continuity service requirements.
 
ePacific Global CONTACT CENTER BPO VALUE PROPOSITION
BPO value proposition
click to enlarge
 
The ePacific Global Value Proposition model focuses on four main aspects of service delivery which represents a balanced combination of :
1. Business
2. Technology
3. Process requirements to enable significant value for customers.
4. Deliverables 

As a pioneer leader, ePacific Global serves a broad range of industries with an even broader range of programs. Today, companies are rapidly adopting business process outsourcing (BPO) as a viable means to reduce operating costs, focus on core competencies, and move from a fixed to a variable cost model. The practice of outsourcing certain repetitive, non-core processes to specialists who have economies-of-scale advantages has been around for many years. It is only recently that companies have been able to take full advantage of overseas labor markets to achieve dramatic cost savings - in some cases by up to 50%.
 
Our offerings are structured along domain expertise based industry verticals and specialized horizontal service offerings. 

Technology

ePacific Global has the technology equipment and software for its offshore Call Center and Back Office operations. Sourced from world-class vendors like Cisco, Avaya, Lucent and Dell , this infrastructure has been designed to deliver maximum uptime with a focus on creating a suitable work environment for call center & BPO service delivery. Our infrastructure incorporates high-speed, redundant, reliable voice and data networks to suit call center requirement, best-in-class technologies and support from a highly skilled technology support team experienced in call center.
 
Our infrastructure is capable of handling multi-channel mail, chat, and voice traffic (inbound and outbound). ePacific Global has diversely routed International Private Leased Circuits (IPLCs). Capable of hauling megabits of simultaneous data and voice traffic, these circuits have been routed through the Atlantic and Pacific routes.
 
Our IT and telecom infrastructure is fully redundant and easy-to-upgrade. This ensures that services are consistently available for diverse operations and can be scaled as per the customer's requirements within expected timelines. 

As an offshore contact center, ePacific’s strength lies mainly on its pool of highly skilled professionals that serves as the heart and soul of the company. With their knowledge and experience, the company’s outbound telemarketing and call center inbound services experts in the Philippines have so far gained the approval of, among others, a leading travel company, a popular phone card company and the number one provider of mobile services in the United States.

Hiring for a number of positions, mostly for customer service representatives, we offer a diverse workplace that provides opportunities committed to your professional and career needs. At ePacific Global, we give importance to the continued growth and development of our employees with no heed to backgrounds and ages.

We will provide you world-class training programs that will expose you to various industries and processes that will lead you to reach your career aspirations. With us, you can expect an open environment that encourages and supports excellence at work. In addition to this, we offer best-in-class facilities, which make ePacific Global an ideal place to grow and to advance your career.
We strongly recognize that our people are our best asset. As we continue to grow, we are always on the look for qualified individuals who will fit our job description and can cater to our clients’ best interests through excellent customer service.
 
As we continue to grow, we are always looking for good people. For a Fast Track Career, send us your resume now.
 
Educational Requirements :
Sales-oriented individuals are invited to apply for a Call Center Agent position. Because of our growing number of clients, our recruitment efforts for this position are continuous.