Workforce Management Software

Portage Communications' workforce management software products are the world-wide leaders in affordable and flexible call center software tools for call center scheduling in the small or medium sized inbound call center. Design and maintain your call center for optimum agent productivity and ideal customer service levels with our easy-to-use call center management software.


Call Center Scheduling Software - From $3900.00

AgentTime SchedulerAgentTime™ Scheduler is the world's leading affordable and practical call center scheduling software solution designed specifically for small or medium sized call centers. AgentTime creates optimal agent schedules from your database of agents, shift definitions, agent availabilities, agent preferences and agent priorities. It utilizes the agent level requirements for each time period in a call center's workweek included by our Call Center Designer™ and SimACD™ staffing software. Call us now for a demo. Version 4.0 with Flex-Shift™ optimization now available!

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Complete Erlang C Staffing Software - Now only $79.00!!
AgentTime SchedulerCall Center Designer™ is the best, Erlang C based staffing, prediction, modeling, and analysis tool for your inbound call center. Call Center Designer was created to solve the unique problems of staffing and managing the small or medium sized inbound call center. Over one thousand call centers world-wide have used Call Center Designer to optimize and analyze their staffing needs.

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ACD Simulation Software - Now only $129.00!!

SimACDSimACD™ is an exciting add-on module to Call Center Designer. You can now test and try out different numbers of agents and inbound lines in a computer simulated automatic call distributor (ACD) before actually implementing them in your call center.

SimACD supercedes the Erlang formulas used in other products by taking into account abandonment, blockage, ring delay, overflow and other ACD dynamics. This makes for far more accurate staffing projections.